Business customers

Here you will find our advice for businesses, charities and public sector organisations.

Every Drop Counts – save water for a reward

Business customers can take part in our Every Drop Counts scheme to get money off their bill by reducing their water usage.
Every Drop Counts scheme

What's going on in your area?

Enter your postcode to see if there are any reported incidents or planned work in your area that could impact your business activities.

What is the retail water market?

Since 2017, business customers have been able to choose their water and sewerage retailer to encourage competition and better services.

Advice for businesses

Emergencies

If you experience an issue with our water supply or sewerage services, please follow our guidance.

Plumbing and pipes

Learn about plumbing responsibility, what to do if you plan on making changes and how to apply for a temporary supply.

Trade effluent

If your business discharges non-household sewage (trade effluent) into the public sewer, you will need to obtain consent from us.

Leakage advice

Find out who to contact if you have spotted a water leak, how to check for leaks, and how to apply for an allowance.

Smart meters

We’re embarking on one of our most exciting and ambitious programmes to upgrade our water meters to smart meters.

Grease management advice for food service businesses

Why managing grease is important and how to pick the right grease management option for your business.

Non-household Water Efficiency Innovation Fund

The Non-household Water Efficiency Innovation Fund supports businesses delivering innovative water-saving projects – find out who is eligible and how to apply.